Poland has become a top destination for offshoring services of U.S. based and international corporations due to its highly-skilled workforce, competitive pricing, and favorable business environment.
Demand is growing for highly-qualified tech, engineering, and other white-collar (finance and accounting) talent. If you search for a higher quality of ITO or BPO/Shared Services, or simply would like to hear from top U.S. executives running operations in Poland, join us as we review case studies of the sourcing and offshoring model.
There’s a Polish term, “kombynowac,” that describes the scrappy, can-do attitude that spans the country’s culture and workforce. This webinar will explore the nitty-gritty, unvarnished ins-and-outs of U.S. companies operating in Poland and Central Eastern Europe and opportunities with building your own captive shared services center (or ITO) in Poland, versus starting with an offshoring partner.

Agenda
11:00am – 12:00am
Introduction and Welcomes
Opening speech: Thom Barnhardt, European Business Services Association (Moderator)
THOM BARNHARDT
CEE BUSINESS MEDIA AND EUROPEAN BUSINESS SERVICES ASSOCIATION
Part 1
U.S. Outsourcing: Opportunities in Poland
Market data confirms strong demand for exceptionally skilled professionals in the fields of technology and engineering in U.S. Poland is one of the most popular outsourcing destinations in the world.
- Business Services Sector in Poland
- Economic outlook
- Size and quality of the talent pool as the most critical asset of the industry in Poland
- Business-friendly environment to investors - grants & incentives
SZYMON STADNIK
CEO, ITELENCE
Part 2
“Build it or Buy it”?: Opportunities and Trade-offs with building your own SSC (or ITO) in Poland, versus starting with an offshoring partner
Presentation of valuable perspectives and hands-on recommendations regarding outsourcing services to Poland from U.S. executives running operations in Poland. Advice and real-life references of U.S. companies operating in Poland and opportunities with building own captive shared services center (or ITO) versus starting with an offshoring partner.
- Main drivers for outsourcing processes and positions from U.S. to Poland
- Initial expectations, and real experiences about Poland
- Balance between cost and availability of a skilled, experienced workforce in Poland
- Advice for other U.S. companies considering outsourcing options
Part 3
Questions & Comments

Why Poland?
Highly Skilled Workforce
One of the most compelling reasons to outsource to Poland is its highly skilled and educated workforce. Poland boasts a strong educational system with a particular emphasis on science, technology, engineering, and mathematics (STEM) fields. Each year, over 300,000 students graduate from Polish universities, with a significant portion holding degrees in technical disciplines (Source: OECD, “Education at a Glance”). This talent pool ensures that American companies can access a broad range of specialized skills and knowledge.
Cost Efficiency
Cost efficiency is a primary driver for outsourcing, and Poland offers significant savings compared to operating costs in the USA. The average hourly wage for IT professionals in Poland is approximately 50% lower than in the USA (Source: Payscale, 2022). This cost advantage allows companies to allocate resources more effectively, invest in innovation, and improve their bottom line.
High-Quality Services
Poland is known for delivering high-quality services across various industries. Whether it’s IT services, customer support, finance and accounting, or research and development, Polish professionals adhere to international standards and best practices. According to the Everest Group’s 2020 report, Poland ranks as one of the top global destinations for high-quality outsourcing services (Source: Everest Group, “Global Services Location Index 2020”).
Strategic Location
Poland’s geographical location in the heart of Europe makes it a strategic hub for businesses. The country operates in the Central European Time Zone (CET), which allows for convenient overlap with both American and other European business hours. This facilitates real-time collaboration and communication, enhancing the efficiency of outsourced processes.
Advanced Infrastructure
Poland has invested heavily in developing its infrastructure, making it an attractive destination for outsourcing. The country boasts advanced telecommunications networks, modern office spaces, and a robust transportation system. According to the World Bank, Poland ranks high in logistics performance, making it a reliable location for business operations (Source: World Bank, “Logistics Performance Index 2018”).
Strong Work Ethic and Cultural Compatibility
Polish professionals are known for their strong work ethic and dedication to their tasks. The cultural compatibility between Poland and the USA further enhances this collaboration. Poles are proficient in English, with over 90% of young professionals speaking the language fluently (Source: EF English Proficiency Index, 2020). Additionally, the shared values of hard work, innovation, and customer-centricity create a harmonious working relationship.
Political and Economic Stability
Poland’s stable political and economic environment is another significant advantage for American businesses. As a member of the European Union and NATO, Poland offers a secure and predictable business climate. The country has enjoyed steady economic growth, averaging 3.6% GDP growth annually over the past decade (Source: World Bank, “Poland Economic Outlook 2021”). Low inflation and favorable investment policies provide a reliable foundation for long-term business partnerships.
Innovation and Technology
Poland is rapidly becoming a hub for innovation and technology. The country is home to numerous tech startups, innovation centers, and research institutions. In 2020, Poland was ranked 24th in the Global Innovation Index, highlighting its commitment to innovation (Source: World Intellectual Property Organization, “Global Innovation Index 2020”). This thriving tech ecosystem provides American companies with access to cutting-edge technologies and innovative solutions. By outsourcing to Poland, businesses can leverage these advancements to stay ahead in their respective industries.
Favorable Business Environment
The Polish government actively supports foreign investment and the development of the business services sector. Various incentives, such as tax breaks, grants, and funding opportunities, are available to companies that choose to invest in Poland. Additionally, the country’s transparent legal framework and efficient regulatory environment make it easier for American businesses to establish and operate their outsourcing activities. According to the World Bank’s “Doing Business 2020” report, Poland ranks 40th out of 190 countries for ease of doing business.
How to Begin Your Outsourcing Journey
Evaluate Your Needs:
Consider the areas of your business that could benefit from off-shoring to Poland.
Join our webinar:
Gain in-depth insights and data to support your decision-making process.
Connect with Experts:
Reach out to our team and industry experts for personalized advice and consultation.

Thom BarnhardtEBSAtb@biznespolska.pl+48 508 143 963

Szymon StadnikITELENCEszymon.stadnik@itelence.com+ 48 513 553 206

Thom BarnhardtEBSAtb@biznespolska.pl+48 508 143 963

Szymon StadnikITELENCEszymon.stadnik@itelence.com+ 48 513 553 206
How to Begin Your Outsourcing Journey
Evaluate Your Needs:
Consider the areas of your business that could benefit from off-shoring to Poland.
Join our webinar:
Gain in-depth insights and data to support your decision-making process.
Connect with Experts:
Reach out to our team and industry experts for personalized advice and consultation.

Thom BarnhardtEBSAtb@biznespolska.pl+48 508 143 963

Szymon StadnikITELENCEszymon.stadnik@itelence.com+ 48 513 553 206

Thom BarnhardtEBSAtb@biznespolska.pl+48 508 143 963

Szymon StadnikITELENCEszymon.stadnik@itelence.com+ 48 513 553 206
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